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Privacy Policy

Effective Date: July 1, 2025

KairosIT (“KairosIT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website [www.kairosit.com] (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website;

  • In email, text, and other electronic messages between you and this Website;

  • Through web forms, chat features, or other communications initiated by you; and

  • When you engage with us in the course of our managed IT services and related offerings.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this Privacy Policy.

1. Information We Collect

We may collect several types of information, including:

A. Personal Information

“Personal Information” means any information that identifies, relates to, describes, or can reasonably be associated with you. This may include:

  • Full name, email address, phone number, mobile phone number, and company name;

    • Disclaimer: By providing a phone number or mobile phone number you agree and acknowledge that KairosIT may send text messages to your wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to opt out by replying “STOP", assistance can be found by texting "HELP". No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Job title or role;

  • Business-related inquiries or service requests.

B. Non-Personal Information

  • Browser type, device identifiers, operating system;

  • IP address and geolocation data;

  • Date and time of your visit, pages viewed, and site usage behavior.

C. Sensitive Categories (if applicable)

KairosIT does not knowingly collect sensitive personal information as defined by applicable law unless required for service provisioning, with your explicit consent.

2. How We Collect Information

We collect information:

  • Directly from you when you submit forms, request services, or communicate with us;

  • Automatically via cookies, server logs, and similar technologies;

  • From third-party sources, such as business partners, data processors, or service providers.

3. Use of Information

We may use the information we collect for the following purposes:

  • To provide and manage our IT services, including managed and co-managed IT, cloud infrastructure, security, and helpdesk support;

  • To communicate with you regarding requested information, service delivery, updates, or marketing (as permitted by law);

  • To improve our Website, user experience, and internal operations;

  • To detect, prevent, or investigate fraud, security breaches, or illegal activities;

  • To comply with applicable legal obligations.

4. Disclosure of Your Information

We do not sell personal information. We may share your information with:

  • Trusted third-party vendors and service providers that support our operations (e.g., CRM platforms, analytics tools);

  • Legal or regulatory authorities, when required to comply with law or respond to valid legal processes;

  • Successors or assigns, in connection with a merger, acquisition, or sale of assets.

All third parties are contractually obligated to handle your data in accordance with this Privacy Policy and applicable data protection laws.

5. Data Security

KairosIT implements reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee 100% security. We encourage you to use secure internet connections and report any suspected unauthorized activity.

6. Your Privacy Rights

A. General Rights (Global)

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data;

  • Object to or restrict processing;

  • Withdraw consent for marketing communications;

  • File a complaint with a data protection authority.

B. California Residents – CCPA Notice

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

  • Right to Know: Request details about the categories and specific pieces of personal information we have collected;

  • Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions;

  • Right to Opt-Out: KairosIT does not sell personal information and does not offer financial incentives for data collection;

  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at: privacy@kairosit.com

We will verify your request in accordance with applicable regulations and may request identity verification before fulfilling the request.

7. Cookies and Tracking Technologies

We use cookies and other similar technologies to enhance site functionality, analyze usage, and improve your experience. You can manage your preferences through your browser settings. Continued use of our site constitutes consent to cookie tracking, as outlined in this policy.

8. Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices or content of such sites.

9. Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

10. Children’s Privacy

KairosIT does not knowingly collect or solicit information from children under the age of 16. If we learn that we have collected such information without verified parental consent, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Website after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

KairosIT

Email: privacy@kairosit.com
Website: www.kairosit.com